Mng’ong’o, Hilda. Factors Influencing Customer Retention in Community Banks in Tanzania: A Case of MUCOBA Bank PLC. International Journal of Finance and Accounting 2, no. 1 (octobre 10, 2023): 78-93. Consulté le août 26, 2025. https://www.journals.eanso.org/index.php/ijfa/article/view/1502.